Privacy Policy
Effective Date: 1. April 2025
Last Updated: 1. April 2025
1. Introduction
Welcome to Cook and Live. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website(www,cookandlive.com), purchase our products, or engage with us as a B2C or B2B customer.
By using our Site or engaging in business with us, you agree to the collection and use of your data in accordance with this Privacy Policy.
2. Information We Collect
We collect different types of personal and business-related data to improve our services:
2.1 Information You Provide to Us
For Individual Customers (B2C):
• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit card or payment details (processed securely by third-party payment providers).
• Account Information: If you create an account, we collect login credentials and order history.
For Business Customers (B2B):
• Company Information: Business name, VAT number, registration number, business address.
• Contact Person Information: Name, job title, business email, phone number.
• Payment Details: Bank transfer information, invoice details.
2.2 Information We Automatically Collect
• Cookies and Tracking Technologies: We collect data about your browsing behavior, such as IP address, browser type, device type, and pages visited.
• Analytics Data: We use tools like Google Analytics to understand how users interact with our Site.
2.3 Information from Third Parties
• If you interact with us on social media (e.g., LinkedIn, Facebook, Instagram), we may receive information from those platforms.
3. How We Use Your Information
We use the collected information for the following purposes:
For Individual Customers (B2C):
• To process and fulfill orders.
• To provide customer support and respond to inquiries.
• To improve our website, products, and services.
• To send promotional emails (only with your consent).
For Business Customers (B2B):
• To verify business credentials and process wholesale orders.
• To issue invoices and manage payment transactions.
• To communicate about business partnerships and special offers.
• To comply with tax and legal regulations.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
• Service Providers: Payment processors, shipping companies, and IT support providers.
• Business Partners (for B2B customers only): If necessary, we may share business contact details with distribution partners or suppliers.
• Legal Authorities: If required by law or to protect our legal rights.
• Business Transfers: In case of a merger, sale, or transfer of our company assets.
5. Data Security
We implement industry-standard security measures to protect your personal and business data. However, no online platform is 100% secure, so we encourage you to protect your login credentials.
6. Your Rights Under GDPR
If you are in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
• Access: Request a copy of your personal or business-related data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data under certain conditions.
• Objection: Object to data processing based on legitimate interests.
• Portability: Request transfer of your data to another service.
• Withdraw Consent: If you provided consent, you can withdraw it anytime.
To exercise your rights, contact us at info@cookandlive.com.
7. Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze website traffic. B2B customers accessing business accounts or wholesale portals may be tracked for account security and fraud prevention purposes. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain:
• Personal customer data (B2C) as long as necessary to fulfill orders and comply with legal requirements.
• Business customer data (B2B) for financial record-keeping, tax compliance, and contractual obligations.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Effective Date.”
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
• Company Name: Cook and Live
• Email: info@cookandlive.com
• Address: Hornauer Str. 71 65779 Kelkheim (Taunus) Germany